Developing a highly resilient organization
Our client transformed its Business Continuity Planning group from a tactical, reactive organization into one that is forward-looking, consultative, and focused on risk management.
The Situation
A leading global investment bank’s clearing and settlement functions required same-day recovery and resumption of business processes and information systems in the event of an outside disaster or incident causing business interruption. At the time, operational and technical resiliency relied largely upon ad-hoc and manual efforts. The bank engaged Satori Consulting to conduct a comprehensive review of its business continuity program and to eventually transform the Business Continuity Planning (BCP) group into a consultative risk management function.
Key challenges included a highly dynamic business environment, a suboptimal understanding of business continuity and crisis management best practices within the firm, ambiguous ownership definition within the firm’s divisions, and a lack of common tools and processes.
The Satori Solution
We developed business continuity standards and guidelines, established management dashboards and reporting tools depicting divisional preparedness, and coordinated Pandemic Influenza Planning efforts. We oversaw recovery tests and tabletop exercises that gauged every division’s ability to leverage back-up plans for critical applications and business processes. Lastly, we supported and administered several vital business continuity systems that facilitated executive reporting, plan management, emergency notification, and crisis management.
The Results
Our long-term, flexible solution, along with a sound framework of policies and best practices, drove the development of a highly resilient organization and enabled the client to focus on core competencies.
CONTACT US
Please get in touch with us and one of our experts will be happy to answer your inquiry or set up a consultation.