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At Satori Consulting we believe that Performance Management
is a key element of any large scale project or program effort.
We regard Performance Management as a compass to ensure that
our clients are operating in an optimal fashion to achieve
their desired results. Satori Consulting has experience in
running Performance Management projects as stand-alone operational
initiatives as well as part of broader strategic change efforts.
The components of our Performance Management services include:
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Measurement Design - Developing metrics that
can be systematically tracked to assess progress made
in reaching predetermined targets. Measurements are
typically expressed in terms of time, quantity, quality
or currency. |
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Outcome Metrics - Long-term measures of success
or strategic effectiveness that provide an assessment
of the conditions and attributes of paramount importance
to key stakeholders or customers (e.g. client retention,
satisfaction, repeat orders, recall rate). |
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Output Metrics - Short-term tactical measures
of the product generated by a group of activities or
a business process (e.g. throughput, defect rate). |
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Activity Metrics - Immediate measures of the
level of effort (e.g. cycle time) required to complete
a set of steps within a business process. |
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Monitoring Tools - Providing the capacity to
administer business performance by establishing visual
frameworks that compare target, plan, and actual business
results. |
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Scorecards - Using a framework to show business
process performance data in a consistent, user friendly
template. |
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Dashboards - Focusing on the status of output
and outcome metrics to summarize business performance
and alert managers to changes in operational conditions.
Dashboards offer "at-a-glance" exhibits of key business
processes and many also provide drill-down functionality
to examine more detailed information. |
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Performance Appraisal - Determining if actual
results are aligned to performance standards and generating
development plans to address sub standard performance. |
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Performance Strategy - Transforming strategic
objectives into clearly defined performance targets
that link to operational objectives. These targets provide
the context for the organization to evolve. |
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Targets - Decisions about intended future outcomes
and how success is measured and evaluated. |
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Performance Plans - Establishing a methodology
to deliver a business area's desired results; determining
how the results tie back to the organization's objectives,
how the results will be measured, and the standards
that will be used for evaluation. |
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Please contact us at info@satoriconsulting.com
to learn more about our services. |
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