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• Methods: methodologies and models to institutionalize best practices in delivery of the internal consulting group's key services; can include methods for services as diverse as change management (e.g., Cotter) and process engineering (e.g., Kaizen)

• Tools / Assets: collection of tools and templates to support consistent delivery of the group's services; usually culled from project work and industry / field best practices

• Intellectual Capital: knowledge base of organizational and subject matter expertise developed through project work and the experience of a group's practitioners

An internal services group's assets provide key operational support and enhance the group's ability to provide consistent services and quality. Groups with specialized service offerings often will include related theory, methods and approach tools in their asset pool.

All groups, specialized or generalist, should seek to institutionalize best practices and client knowledge across their team and portfolio of projects. Thus, groups will want to determine a methodology with which to capture, codify and leverage project outputs - as tools, templates and even internal marketing assets.

• IC Asset Development

• Change Network

• Organizational Analysis