INTERNAL CONSULTING OPERATING FRAMEWORK

IC Resources
IC Services
Definitions
  • Service Framework: a framework organizing group service offerings to support defining, deploying and evolving group capabilities

  • Offering Development: approach and process for extending current offerings or developing new service offerings

  • Internal Marketing: plan to build business client awareness and engagement of group services and capabilities

Satori Point of View

Many elements come into play when considering internal consulting group services. Satori Consulting has found that Internal consulting group sizes can range from sole practitioners to over thirty team members. Generally, the large groups offer a range of services to their clients and engage with clients in a variety of ways. By contrast the smaller groups tend to focus on one or two specific service offerings. The large groups therefore face a unique set of issues relating to prioritization of work, branding, and managing client expectations by determining what types of work they will and will not do. Small groups, who are often focused on specific core processes, often have neither the luxury nor the burden of managing client expectations around the breadth of services they offer.

Tools, Templates, Sample Deliverables