We drove the re-organization of key business processes around investor communications by identifying and implementing the technology and business requirements for email delivery.
A Fortune 100 financial services firm was looking to re-vamp their operational processes, reduce vendor costs, and reduce their environmental footprint for a group that administers private equity funds to their employees. Many of the ESI team’s main processes revolved around communications with their investors, however, they were only capable of sending hard copy mailings to investors that were no longer employees and had left the firm (about 65% of their population) due to technology limitations and risks. We were brought on to develop a solution for posting documents online and sending via email.
Our team drove the re-organization of key business processes by identifying and implementing the technology and business requirements for email delivery of investor communications. We partnered with stakeholders across the organization, managed technology resources, and mitigated legal/compliance risks to complete the project on time.
The initiative led to savings of ~$250k per year in mailing and vendor costs. The team reduced their environmental footprint by having an ~60% opt-in rate from investors to receive their communications electronically with projections for this number to increase over time.