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Case Study

IT Operations Model Maturity Optimization


An innovative and leading biopharmaceutical client sought to mature its Global Development IT Operations operating model.  Satori delivered a current-state assessment, visioning exercise, and Implementation Roadmap in order to execute and realize operational maturity for the Global Development IT organization.


An innovative and leading biopharmaceutical client sought to evaluate its current Global Development IT Operations operating model in order to mature capabilities and scale for increased operations volume in the future.  Satori was chosen for the firm’s deep expertise in business process engineering, IT strategy, project management, and high degree of familiarity with the client and industry.


Satori Solution

A team of Satori consultants launched a three part project in order to meet the client’s needs.  First, a current-state assessment that included 40+ stakeholder interviews across the organization was completed.   Next, Satori worked with a core client working team to conduct visioning work to establish the goals and structure for the mature operating model.  Finally, an Implementation Roadmap was developed that detailed a two-year plan in order to realize all suggested operating model enhancements.


Through this project, Satori was able to deliver a clear and complete analysis of the client’s current state.  This alleviated built-up operational tension that had begun to have a detrimental impact on the organization.  With this complete evaluation, the client was empowered to redesign their future model – to incorporate best in class operational enhancements and at the same time maintain their unique organizational culture.  Lastly, the implementation roadmap provided the concrete mechanism needed in order to execute the complete operational maturity optimization.


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